Betgee Privacy Policy — How We Protect Your Data

01 About This Privacy Policy

This Privacy Policy describes how Betgee collects, uses, stores and protects the personal information of players who register and use the Betgee platform. It applies to all users regardless of whether they access Betgee via desktop or mobile browser.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines. Together these documents form the complete agreement between you and Betgee regarding your use of the platform.

We may update this Privacy Policy from time to time to reflect changes to how we operate or to comply with updated standards. The date at the top of this page reflects when the policy was last revised. Your continued use of Betgee after any update means you accept the revised policy.

02 What Personal Information We Collect

When you register and use Betgee, we collect personal information that is necessary to operate your account, process PKR transactions securely, and meet our obligations under applicable standards. Below is a summary of the categories of data we collect:

We collect only the information that is genuinely needed to provide you with a functional, secure account. We do not collect excessive or unnecessary personal data.

03 How We Collect Your Information

Betgee collects personal data through several channels depending on how you interact with the platform:

• Registration form: When you create a Betgee account you provide your name, contact details, date of birth and preferred currency (PKR).
• Deposits and withdrawals: When you make a PKR transaction through JazzCash, Easypaisa, Raast or bank transfer, transaction details are recorded against your account.
• Identity verification: When we request verification documents such as your CNIC, the information in those documents is recorded for compliance purposes.
• Platform usage: Your activity on Betgee — games played, bets placed, pages visited — is collected automatically through session tracking.
• Cookies and similar technologies: As described in the Cookies section below, certain technical data is collected automatically when you use the platform.
• Support interactions: When you contact our support team, records of those conversations are kept to assist with ongoing queries and to improve service quality.

04 How We Use Your Personal Information

Betgee uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is not described here without first updating this policy:

• Creating and managing your Betgee account
• Processing PKR deposits and withdrawals through your chosen payment method
• Verifying your identity and age before processing withdrawals or at any point we consider it necessary
• Detecting and preventing fraud, money laundering, account sharing and other prohibited activity
• Monitoring gaming behaviour to support our responsible gaming commitments — for example, identifying unusual betting patterns that may indicate a problem
• Communicating with you about your account — transaction confirmations, security alerts, support responses
• Improving the Betgee platform based on aggregate usage data
• Sending promotional communications where you have opted in to receive them — you can opt out at any time

We do not use your personal data to build advertising profiles for external marketing networks or to sell to data brokers. Your information stays within the Betgee ecosystem and the limited category of trusted service providers described in the sharing section below.

05 Payment Data and PKR Transactions

All financial transactions on Betgee are processed in PKR. We work with established Pakistan payment networks including JazzCash, Easypaisa, Raast and bank transfer channels. When you initiate a deposit or withdrawal, the transaction is processed through the relevant payment provider's own systems.

Betgee records the outcome of each PKR transaction against your account — the amount, the method used and the date. We do not store full card numbers or mobile wallet PINs on our own servers. Sensitive payment credentials are handled directly by the payment provider using their own security infrastructure.

We may ask you to verify that the payment method you are using belongs to you. This is a standard measure to prevent fraudulent transactions and protects both you and other users of the platform. Documents requested for payment verification are stored securely and used only for that purpose.

06 Cookies and Tracking Technologies

Betgee uses cookies and similar technologies to keep your session active, remember your preferences and collect technical data about how the platform is used. A cookie is a small text file stored on your device by your browser when you visit a website.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session and ensure secure navigation between pages. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand how players use Betgee — which pages are most visited, how long sessions last and where errors occur. This data is aggregated and not tied to individual identities.
• Preference cookies: These remember your settings such as preferred language or display options so you do not have to re-enter them every visit.
• Security cookies: Used to detect suspicious activity, bot traffic and potentially fraudulent login attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Betgee, though some features may not work as smoothly. Disabling essential cookies will prevent the platform from functioning correctly.

07 Sharing Your Personal Data

Betgee does not sell, rent or trade your personal information to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data required to process your PKR deposits and withdrawals.
• Identity verification providers: When we carry out document-based identity checks, your submitted documents may be processed by a trusted verification partner.
• Game software providers: Our slots, live casino and sports betting software partners receive anonymised session data necessary to deliver game content to your device.
• Fraud and security services: Aggregated technical data such as IP addresses and device fingerprints may be shared with security providers to detect and prevent fraud.
• Legal obligations: If required by applicable law or an authorised process, Betgee may disclose account information to the relevant authority. We will only do so to the extent required and will not volunteer information beyond what is requested.

All third-party service providers we work with are required to handle your data securely and to use it only for the specific purpose for which it was shared. We do not allow our service providers to use your data for their own marketing or any purpose outside the scope of their service agreement with Betgee.

08 How Long We Keep Your Data

Betgee retains personal data for as long as your account is active and for a defined period after account closure. The retention period for different categories of data varies based on the purpose for which it was collected:

• Account and identity data: Retained for the lifetime of your account and for a period of up to five years after permanent closure, in line with standard record-keeping practices.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to support financial record-keeping requirements.
• Support communications: Records of support conversations are kept for up to two years to assist with follow-up queries and quality review.
• Technical and session data: Generally retained for shorter periods — typically up to 12 months — as it is used primarily for security and platform improvement purposes.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked to you personally.

09 How We Protect Your Information

Betgee takes the security of your personal data seriously. We use a combination of technical and procedural safeguards to protect information held on our systems from unauthorised access, loss or misuse:

• All data transmitted between your browser and our servers is encrypted using industry-standard TLS protocols
• Access to personal data within our systems is restricted to staff who need it to perform their role
• Our systems are monitored for unusual activity and potential security threats on an ongoing basis
• Payment credentials are never stored in plain text on Betgee servers
• We conduct periodic reviews of our security practices to identify and address potential vulnerabilities

While we take reasonable and proportionate steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role — keeping your login credentials confidential and using a secure network when accessing Betgee reduces your personal exposure to risk.

If you suspect unauthorised access to your account, contact our support team immediately so we can investigate and take protective action.

10 Your Rights Over Your Personal Data

As a Betgee account holder, you have rights in relation to the personal data we hold about you. You can exercise any of the following rights by contacting our support team:

To exercise any of the above rights, contact our support team with your registered account details. We aim to acknowledge requests promptly and resolve them within a reasonable timeframe. We may need to verify your identity before actioning a data request.

11 Minors and Age Policy

Betgee is strictly an adult platform. We do not knowingly collect personal information from anyone under the age of 18. Our registration process includes a date of birth declaration and we may request age verification documents at any time.

If we discover that personal data belonging to a person under 18 has been collected, we will delete that data and close the associated account as soon as reasonably practicable. If you believe a minor has registered at Betgee, please contact our support team immediately.

Parents and guardians are encouraged to use available parental control tools to prevent minors from accessing online gaming platforms.

12 Changes to This Privacy Policy

Betgee may revise this Privacy Policy from time to time. When we make material changes, we will update the date shown at the top of this page and, where reasonably practicable, notify registered players via email or an on-platform message.

We encourage you to review this page periodically so you are always aware of how your personal data is being handled. Your continued use of Betgee after any revision constitutes your acceptance of the updated policy.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information is being handled, our support team is available around the clock. Contact details are in the footer of this page.

Please include your registered email address and a brief description of your query so we can assist you as efficiently as possible. For data access or deletion requests, we may ask you to verify your identity before we proceed.